FAQ's

HOW MUCH HAIR OR ASHES DO YOU REQUIRE?

A small lock of hair or a teaspoon of ashes is all we need. Any that isn't used is returned with your finished piece.

HOW WILL I KNOW MY ASHES OR HAIR HAS ARRIVED SAFELY

As soon as your pack arrives the bag is carefully labelled and you a notification will be sent out to let you know it is safe.

HOW DO I KNOW MY RING SIZE?

If your order is for / includes a ring please choose size unknown and you will be sent a ring sizer in your pack.

CAN I WEAR MY JEWELLERY ALL THE TIME?

If you would like to wear your jewellery all the time the silver ashes jewellery is recommended. If you would prefer the pieces that are jewellers resin encased it is recommended to take these off if you are coming in to contact with chemicals or water. It is also advisable to keep them away from hand creams and perfume where possible.

DO YOU OFFER A GUARANTEE FOR MY FINISHED PIECE?

All pieces come with a 12 months guarantee. This does not include wear and tear or chemical damage (these are tested on return). Chains and jewellery fastenings are guaranteed against faults for 3 months (not including general wear and tear.

WHAT IF I HAVE ANY CONCERNS BEFORE, DURING OR AFTER PURCHASE?

If you have any questions or concerns please do not hesitate to get in touch. You can email bennyandmoojewellery@gmail.com or call 01942 746502

CAN I HAND DELIVER MY ASHES OR HAIR?

Of course. It is lovely to meet the people who order and to hear the stories behind your jewellery. If you are local to Lowton (WA3 2JG) you are more than welcome.