delivery & shipping
Can Ashes be posted?
Yes these are an item that can be posted via Royal Mail signed for service. The pack will be sent out to you within 5 working days. Once your pack has been returned to us (we advise a signed for service) your ashes or hair are carefully labelled and stored safely in the workshop. Any unused hair or ashes are returned to you with your finished piece.
How long will I have to wait for my order?
Once your full order is complete your package will be sent signed for guaranteed next day via Royal Mail. Once despatched a tracking number will be added to your order and an email sent.
If we are sending orders outside the EU we need to fill in a customs declaration form out detailing what the package contains. This will ensure the delivery to you is smooth and efficient. If you live outside the EU there may be a customs charge to pay which is payable by yourself. If this is the case the courier company will contact you upon the package arriving in the destination country.